Terms & Conditions

Effective Date: September 28, 2026

These Terms & Conditions apply to transportation reservations and use of https://vroomtransportationllc.com, operated by Vroom Transportation LLC (“Vroom,” “we,” “us,” or “our”).

Please review these terms before booking. We will make them available for your acceptance when you arrange transportation.

1. Reservations and Confirmation

Submitting a reservation request does not guarantee availability or confirm a booking. Your reservation is confirmed only after you receive confirmation from us by phone or email.

You are responsible for providing accurate contact information, pickup and destination details, travel dates and times, passenger counts, and any special requirements. Please review your confirmation and promptly report any errors.

Website availability indicators are informational and do not guarantee a particular chauffeur or vehicle.

2. Rates and Payment

Website quotes are estimates unless expressly identified as a confirmed fixed price. Your confirmed reservation will specify the agreed rate, service details, payment requirements, and any applicable additional charges.

Additional stops, route changes, extended service, or waiting time may change the price. We will explain applicable charges before you agree to additional services.

Any mandatory fees, taxes, deposits, and applicable airport, parking, or toll charges will be disclosed before you confirm your booking. We will also state whether gratuity is included or optional.

Any required deposit and the deadline for paying the remaining balance will be disclosed before you confirm your booking.

3. Cancellations and Refunds

Cancellation deadlines are measured from the scheduled pickup time, using the local time at the pickup location.

• Sedan and SUV reservations: Cancel at least three hours before pickup.
• Sprinter and event reservations: Cancel at least three hours before pickup.

To cancel, call (615) 964-0848 or email Info@vroomtransportation.com. Keep a record of your cancellation request.

Charge for cancellations received after the deadline: Cancellations received less than three hours before pickup will incur a charge equal to 50% of the confirmed trip price.

Any special event or group-booking cancellation terms will be disclosed and agreed to before booking.

4. Changes, Waiting Time, and No-Shows

Reservation changes are subject to availability and may affect pricing.

Please be ready at the agreed pickup location and time. If you cannot locate your chauffeur or expect a delay, contact us promptly at (615) 964-0848.

Any included waiting time, additional waiting-time rates, and billing increments will be disclosed before you confirm your booking.

Any applicable no-show policy, including how long the chauffeur will wait, the contact attempts we will make, and any resulting charge, will also be disclosed before you confirm your booking.

5. Airport Transportation

Provide accurate flight information when arranging airport transportation and notify us of itinerary changes, cancellations, or delays.

Pickup arrangements and any flight-monitoring service will be described in your reservation confirmation. Please allow sufficient travel time for traffic, airport procedures, and airline check-in requirements.

6. Vehicles and Passenger Requirements

Vehicle photographs illustrate our service offerings. A particular make or model is guaranteed only when expressly confirmed in writing.

If a substitution becomes necessary, we will notify you and explain any material difference in capacity, service, or price. If we cannot provide a suitable alternative you accept, we will refund amounts paid for the transportation we cannot provide.

Passenger and luggage counts must remain within the vehicle’s safe capacity. Please tell us in advance about child-restraint needs, accessibility requirements, service animals, or unusually large luggage so we can confirm appropriate arrangements consistent with applicable law.

7. Passenger Conduct and Damage

Passengers must follow reasonable safety instructions and use seat belts as required by law.

Smoking, vaping, illegal activity, threatening behavior, and conduct that creates a safety risk are prohibited in our vehicles.

We may refuse or discontinue transportation when reasonably necessary for safety or legal compliance. Any resulting charges will follow the disclosed booking terms and applicable law.

Customers may be responsible for reasonable, documented cleaning or repair costs caused by their party beyond ordinary wear and tear. We will explain the basis for any such charge.

8. Delays and Service Interruptions

Traffic, weather, road closures, mechanical problems, and other circumstances may affect service. We will make reasonable efforts to communicate significant delays and arrange suitable alternatives.

If we cancel transportation and cannot provide an alternative you accept, we will refund payment for the unprovided service.

Nothing in these terms excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

9. Personal Belongings

Please check the vehicle for personal belongings before leaving. Contact us promptly about lost items. We will make reasonable efforts to locate and arrange the return of items found.

Any agreed shipping or delivery costs will be disclosed before return arrangements are made. This section does not limit responsibility imposed by applicable law.

10. Website Use

You may use our website for lawful inquiries and reservations. You must not submit fraudulent bookings, interfere with website operations, attempt unauthorized access, or misuse another person’s information.

Website content owned by or licensed to Vroom is protected by applicable intellectual property laws. These terms do not restrict uses permitted by law.

11. Privacy

Our Privacy Policy explains how we collect, use, and share personal information. Please review it before submitting information through our website.

12. Questions and Disputes

Please contact us promptly about service or billing concerns so we can investigate and work toward a resolution.

These terms are governed by Tennessee law, subject to any mandatory consumer protections that apply. Nothing in these terms prevents you from exercising legal rights or contacting a relevant government agency.

13. Updates to These Terms

We may update these terms and post a revised effective date. Changes will apply to future bookings. Existing reservations remain subject to the terms accepted when booked unless we mutually agree otherwise.

14. Contact Us

For questions about these Terms & Conditions, reservations, cancellations, or billing, contact:

Vroom Transportation LLC
Email: Info@vroomtransportation.com
Phone: (615) 964-0848
Mailing Address: 855 Briley Pkwy, Nashville, TN 37217