Privacy Policy

Effective Date: September 28, 2026

Vroom Transportation LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit https://vroomtransportationllc.com, request transportation, or contact us.

Information We Collect

We may collect information you provide when requesting a quote, making a reservation, or communicating with us, including:

• Your name, phone number, and email address.
• Pickup and destination information.
• Travel dates, times, passenger count, and vehicle preferences.
• Special requests, reservation notes, and other information you choose to provide.
• Payment and transaction information when you pay for our services.

Please provide only the information necessary to arrange your transportation and avoid including unnecessary sensitive information in reservation notes.

Our website may also collect technical and usage information, such as your IP address, browser type, device information, pages visited, and interactions with the website.

How We Use Your Information

We use information to:

• Respond to questions and quote requests.
• Arrange, confirm, and provide transportation.
• Coordinate your reservation with dispatchers and chauffeurs.
• Communicate about your reservation or changes to your service.
• Process payments, refunds, and billing inquiries.
• Maintain and improve our website and services.
• Protect against fraud, misuse, and unauthorized access.
• Maintain necessary business records and meet legal obligations.

How We Share Information

We may share relevant information with:

Chauffeurs and dispatchers. We share information needed to arrange and complete your transportation, such as your name, contact information, pickup location, destination, and service instructions.

Service providers. We may use third-party providers for website hosting, reservation management, communications, payment processing, and website analytics. These providers receive information needed to perform their services.

Legal and safety recipients. We may disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of our customers, personnel, or business.

Business transaction recipients. Information may be transferred in connection with a merger, acquisition, or sale of our business, subject to applicable law.

We do not sell your personal information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our pages. These technologies may collect device, browser, and usage information.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

Payment Information

If you make a payment through a third-party payment service, that provider processes the information you submit according to its privacy policy. We may receive transaction details needed to confirm payment, maintain records, and handle refunds or billing questions.

Information Retention

We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this policy. Retention periods may vary based on reservation history, accounting needs, insurance requirements, dispute resolution, and legal obligations.

When information is no longer needed, we take appropriate steps to delete it or make it no longer identifiable.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, applicable law may provide additional privacy rights.

We may need to verify your identity before responding to a request. Certain information may be retained where permitted or required by law.

If we send promotional emails, you may unsubscribe using the instructions provided in those messages. We may still send communications necessary to manage your reservation or provide requested services.

To submit a privacy request, email Info@vroomtransportation.com or call (615) 964-0848.

Children’s Privacy

Our website is intended for adults arranging transportation. We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to us, please contact us so we can investigate and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, information practices, or legal requirements. The updated policy will be posted on this page with a revised effective date. We will provide additional notice when required by law.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Vroom Transportation LLC
Email: Info@vroomtransportation.com
Phone: (615) 964-0848
Mailing Address: 855 Briley Pkwy, Nashville, TN 37217